Client COVID-19 Information Sheet
There will be some changes in the process both before and during each session, to help ensure both yours and our safety.
This information sheet is designed to explain to clients the new procedures put into place, within guidelines from the government specification, when coming in for a treatment.
The reason why these are required is for the safety of the staff at Therapy Station, the client’s safety and those family members or friends that we associate ourselves with.
- If any staff or clients show any symptoms of COVID-19, they need to get tested and not come in for a treatment.
- Before you leave your home, please check your temperature, and consider if you are experiencing any Covid-19 symptoms. If yes to any of those questions, please postpone or cancel your appointment.
- If you are a first-time client, a consultation form will be emailed for completion prior to the visit along with a COVID-19 assessment and consent form. Your pre-session consultation will take place via the phone or video-conferencing
- If you are an existing client, a COVID-19 assessment and consent form will be email to you, to be completed a day before your appointment. Also, a pre-session consultation will take place via the phone or video-conferencing
- All consultation & consent documents need be signed & emailed beforehand.
- If you are considered a high-risk client, it may not be possible to treat you at this time.
- Payment will be made contactless if possible.
- Please also bring your own water – so we do not use any glassware.
- Clients will be asked to go to the toilet beforehand as the toilets at the clinic will be for staff use only.
- Upon arrival the client will be required to wait in their car or outside. The client would have had an appointment reminder message sent to their phone 1 day prior to their appointment. The message will then require a response from the client to indicate that they have arrived.
- A practitioner will then come to the door and will allow for the client to come in, making sure that the client has minimum contact with surfaces as possible.
- The client will also have to wear a face mask before coming inside the clinic, if they don’t have a mask, one will be provided for them. However, it is encouraged that they bring their own.
- Once the client has entered the clinic, they will be a station where they can sanitise their hands before entering into the practitioner’s room. Also, any belongings needs to be kept either in a safe place in their car or in a plastic box provided by us in the room and cleaned after use.
- The client’s temperature will be taken by an infrared thermometer to indicate that the client doesn’t have a fever (anything above 37.8⁰C, will mean we can’t treat the client). This temperature will be recorded each time a client comes in.
- Please wear easy to remove clothes. You will be given a container in which to put your shoes and clothes. Please avoid wearing jewellery as this makes the process simpler.
- If the client is a key worker (NHS staff e.g.), they will be required to change their work clothes and have a shower before arriving to the clinic.
- The massage table will have been thoroughly disinfected. The linens are all clean, and you will be encouraged to wear a mask.
- The therapist will be using personal protective equipment – until the requirement relaxes. They will wear an apron, gloves, mask and a visor. Being massaged in gloves is not unpleasant – you will barely feel it. (This information is likely to change as the situation regarding use of PPE is fluid).
- The massage will continue as per usual, though would recommend not chatting to avoid droplet formation.
- When the massage is over, please leave all the linens, towels, and mask on the table – unless the mask is yours. Put your clothes back on and wait for the therapist to escort you out without touching anything.
- There will be an approximate 30-minute gap between clients, to enable disinfection of the practice space, therapy table and equipment, hallways etc, with enough time to dry and take effect.
- There will only be time for a 45-minute appointment at the most, to allow for time for cleaning and also a sufficient amount of time for the treatment. The client will be required to show up on time or a few minutes before the treatment to create a high level of efficiency.
- If the client is having any symptoms after they have booked, they will be required to contact us immediately to cancel the appointment and to make sure they have the correct medical care.
- High risk individuals (over the age of 70, heart problems, cancer, pregnancy e.g.) including key workers that are more likely to catch COVID-19 will become a contra-indication and it is up to the practitioner whether they feel safe to treat the client or not.
- Clients are preferred to come alone to a treatment, however, if the client is a minor or vulnerable, they can have another person come into the room as long as they are also wearing a mask at all times.
- When the session is done and the client is leaving, they must perform the opposing procedure to when they came in, the practitioner will escort them towards the exit where they can use hand sanitiser again and then they will be allowed to leave. The practitioner will be opening the doors for the client so that they don’t have to touch the door handles.